FAQ


Where is the store based?

Willingboro, NJ

What is this store's return and exchange policy?

Returns & Exchanges

If you aren't 100% satisfied with your order, you can return it to us for a refund or exchange within 14 days of delivery. Items must be in new, unworn condition with all tags attached and accompanied by your receipt. Items which do not meet these requirements will not be accepted. Sale items are final sale. Shipping and handling charges are non-refundable.

Exchanges

Once your item for exchange is received your new item will be sent to you. Please allow 4-5 days processing time. Exchanges must be made for in-stock items and cannot be used with a discount coupon code or on pre-order items. Once an exchange is made the exchange cannot be returned again for another exchange.

Please submit your request for return authorization by emailing fashion.truck@freetowanderboutique.com

Do you accept orders placed outside of the US?

No.

How long will it take to receive my order?

Most orders will ship out within 1 business day of ordering. Once shipped most orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Orders placed between Friday-Sunday will be shipped on Monday. We do not ship on Saturdays, Sundays or holidays. ‚Äč

Which carrier do you use?

USPS

How do I track my order?

Once your order ships, we'll send you an email that contains order and tracking info.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact us through the Contact page.